Frequently Asked Questions

All orders placed through our U.S. online store are prepared and shipped from our warehouse in California. Our warehouse processes orders Monday through Friday, excluding U.S. public holidays.

For orders outside the United States, please visit our EU online store to check available destinations.

Our U.S. online store serves customers in the United States. Available shipping destinations and methods are determined by the shipping address entered at checkout. If your address is not supported, the checkout will let you know.

We offer complimentary standard shipping on orders of $350 or more. For orders under $350, the standard shipping charge is $15.

Any available alternative shipping methods and their applicable charges are displayed at checkout before you complete your purchase.

Delivery within the continental United States generally takes 2–5 business days after your order has shipped. Delivery times are estimates and may vary during busy periods, including holidays and promotional events.

Please note that order processing and transit time are separate; a specific arrival date cannot be guaranteed.

UPS 3 Day Select is available for eligible addresses in Connecticut, Delaware, Florida, Georgia, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, North Carolina, Pennsylvania, Rhode Island, South Carolina, Vermont, Virginia, Washington, D.C., and West Virginia.

Delivery with UPS 3 Day Select generally takes approximately 2–3 business days after shipment. Enter your address at checkout to view available delivery methods and applicable charges.

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package with FedEx or UPS.

If you cannot find the email, please check your spam folder or contact our customer service team.

If you need to correct your delivery address, please contact support@premley.com as soon as possible and include your order number.

We can review your request, but changes may no longer be possible once your order has been processed or shipped. After shipment, you may be able to request an adjustment directly with the carrier, subject to its policies.

Applicable sales tax is calculated according to your shipping address and relevant state and local tax rules. Any estimated sales tax is displayed during checkout before you place your order.

We accept Visa, Mastercard, American Express, PayPal, and eligible express checkout methods including Apple Pay, Google Pay, and Shop Pay.

Depending on eligibility and provider availability, PayPal may also offer Pay Later or installment options. All available payment options and relevant terms are shown at checkout.

After placing an order, you will receive an order confirmation at the email address provided during checkout. If you need an invoice or an additional copy of your order details, please contact support@premley.com with your order number.

We begin preparing your order shortly after it is placed. If you would like to cancel or modify it, please email support@premley.com immediately and include your order number.

We will check whether a change is still possible. Orders that have already been processed for shipment or dispatched may no longer be changed or canceled.

Please check that your card number, expiration date, billing address, and other payment information are correct. Your bank or payment provider may also decline a transaction due to security checks or account restrictions.

If the issue persists, contact your payment provider or try another available payment method.

Orders must be placed through our official U.S. online store at www.tonisailer.us. Our customer service team will be happy to assist with questions about products or the ordering process.

If your item was purchased from our U.S. online store, please email support@premley.com with your order number, product style number (typically found on the care label), a short description of the issue, and clear photos.

If you purchased the item from an authorized retail partner, please contact that retailer directly regarding your purchase.

You may return eligible items within 30 days of receiving your order. Items must be unworn, unused, and in perfect condition.

Return shipping costs are the customer's responsibility. Please refer to our Returns page for additional information.

Please send your prepaid return package to:

NBD
c/o PREMLEY FASHION USA, INC.
2031 CESSNA DRIVE
VACAVILLE, CA 95688
USA

We recommend using UPS or FedEx and retaining the tracking number. Please include the return slip inside the package. Packages sent with postage due cannot be accepted.

At this time, return shipping costs are the customer's responsibility. Please select a shipping carrier of your choice and send your return prepaid to our designated warehouse in California.

We currently process size exchanges as a return followed by a new order. To secure your preferred size, please place a new order on our U.S. website and return the original item in accordance with our return policy.

Once your return is received and inspected, the refund will be processed to your original payment method.

Once your return has arrived at our warehouse and has been checked, refunds are generally processed within 7 business days. Your bank or payment provider may need additional time to make the credit visible in your account.

Refunds are issued to the original payment method used at checkout.

Items purchased from a department store, boutique, or other authorized retailer cannot be returned through the TONI SAILER U.S. online store. Please contact the original retailer for its return or claims procedure.

Returned merchandise must be unworn, unused, and in perfect condition. Items showing signs of wear, stains, or damage may not qualify for a refund. Please package your return carefully to protect it during transit.

TONI SAILER combines premium ski apparel with technical performance, sophisticated design, and precise craftsmanship. Our collections are created for skiers who value both exceptional functionality and an elegant look on and off the slopes.

Discover more on our About Us page.

We carefully select high-quality materials and work with established material and certification standards where applicable, including bluesign®-approved textiles and responsibly sourced down. Materials and features vary by product.

Learn more about our approach on the Sustainability page.

Always follow the care label inside your garment, as washing and drying instructions depend on the fabric, insulation, and construction of the individual item.

For helpful guidance, visit our Product Care page.

Our Size Charts can help you select the best fit. If you are deciding between sizes or would like information about a specific style, please contact support@premley.com and tell us which item you are considering.